Account
Delete your account and data
This page explains how to request deletion of your Fauna - Social & Care account and all associated data. The app is published by STEADYDAWN, LDA (NIPC 519618637), the controller responsible for your data.
How to request it
You do it inside the app, in three taps. You don't need to write to us or wait for a reply.
- Open the app and sign in to your account.
- Go to Settings → “My data (GDPR)”.
- Tap “Delete account” and confirm twice.
Deletion happens immediately, the moment you confirm. There is no cooling-off period and no way to recover the account afterwards. If you want to keep anything, export your data first (it's on the same screen).
If you no longer have the app
Write to us and we'll do it for you, once we've confirmed the account is yours. Use the same email address you registered with: support@faunasocialcare.com
What is deleted
All of this disappears the moment you confirm:
- Your profile and sign-in credentials (name, email address, password).
- Your animals and their records: health, vaccines, weights, medication, documents.
- Photos and videos, including any that were at public addresses.
- Posts, comments, messages and reactions in the community.
- Bookings, purchase history and requests made in the app.
- Saved locations, walks and lost-animal reports.
- Phones registered for notifications, and access logs.
What remains
Today we keep nothing from your account once you delete it. There are only two things outside our hands:
- Payments: if you ever paid through the app, the payment processor (Stripe) keeps the transaction record under its own legal obligation, as an independent controller. Those records do not contain your account content.
- Backups: our hosting provider (Supabase) keeps encrypted database backups for the length of its own retention cycle, and those backups are overwritten automatically. We do not read them and we never use them to restore a deleted account.
Questions
If anything doesn't work as described here, tell us at support@faunasocialcare.com and we'll answer.