A carregar...
A carregar...
Support
Write to us and we answer.
You look for the vet, the groomer or the daycare → pick a time → send the request. The provider confirms or declines in their own app and you get notified. You pay FAUNA nothing to book, and there is no payment inside the app: you pay the provider the way you always have.
Zero. Nothing. Ever. It is an ethical red line written into the database itself: the table refuses any value attached to an animal up for adoption. To charge one day we would have to rewrite the schema. If a shelter asks for a contribution, it is agreed outside the app and goes entirely to the shelter.
Yes. It only shows fields you marked as public. Sensitive medical data (clinical history) is NEVER public, even while the page is active. You can turn it off at any time: the page immediately becomes a 404.
Never. FAUNA lives on a 12% commission on the bookings it brings to providers, not on selling data. The advertising that exists is our own sponsored slots, always labelled, and FAUNA Premium removes them. Read the Privacy Policy for the details.
Caring for your animal costs nothing: profiles, health, reminders, card with QR, lost animal, co-guardians and shared accounts. The social side — community, map and market — is free for everyone too. Adoption is always free, for everyone. There is an optional subscription, FAUNA Premium, which removes the ads, opens mating and lets you keep more than two animals on the account. Helping shelters is always free. For shelters the app is free, and providers have no plan: they pay 12% when the app brings them a booking. See the Pricing page.
In settings, «My data (GDPR)» → «Delete account». We ask you to confirm twice. The account and its data are deleted IMMEDIATELY, photos included. Nothing sits waiting for a deadline.
We support 17 species: dog, cat, rabbit, rodent, ferret, bird, reptile, fish, horse, donkey, cattle, sheep, goat, swine, poultry, exotic and other.
12% per booking made through the app. There is no plan, no monthly fee and no joining fee: if the app doesn't bring you work, you pay nothing. Clients who were already yours and contact you directly don't count.
Email us your case and we'll reply as fast as we can.
Bug or technical problem: support@faunasocialcare.com
Privacy / GDPR: support@faunasocialcare.com
I'm a professional or a shelter: support@faunasocialcare.com
Partnerships and media: support@faunasocialcare.com