Support
How can we help?
Write to us and we answer.
Frequently asked questions
How does booking work?+
You look for the vet, the groomer or the daycare → pick a time → send the request. The provider confirms or declines in their own app and you get notified. You pay FAUNA nothing to book, and there is no payment inside the app: you pay the provider the way you always have.
How much does FAUNA charge for an adoption?+
Zero. Nothing. Ever. This is an ethical red line hardcoded into our system. The adoption fee (if there is one) goes 100% to the shelter to cover vaccines and neutering.
Is the public health card safe?+
Yes. It only shows fields you marked as public. Sensitive medical data (clinical history) is NEVER public, even while the page is active. You can turn it off at any time: the page immediately becomes a 404.
Is my data sold?+
Never. FAUNA lives on a 10% commission on the bookings it brings to providers, not on advertising or data. Read the Privacy Policy for the details.
How much does the app cost?+
Caring for your animal costs nothing and has no limits: profiles, health, reminders, card with QR, lost animal, co-guardians and shared accounts. Adoption is also free for everyone, always. There is an optional subscription, FAUNA Premium, which opens the social side: community, live map, market and mating. Helping shelters is always free. For shelters the app is free, and providers have no plan: they pay 10% when the app brings them a booking. See the Pricing page.
How do I delete my account?+
Settings → Privacy → Delete account. We ask you to confirm twice. Your data is deleted within 90 days (except legal obligations: veterinary records must be kept for 5 years).
Does it support my animal?+
We support 21 species: dog, cat, rabbit, rodent, ferret, bird, reptile, amphibian, fish, invertebrate, horse, donkey, cattle, sheep, goat, swine, poultry, camelid, exotic, wildlife, other.
How much does a provider pay FAUNA?+
10% per booking made through the app. There is no plan, no monthly fee and no joining fee: if the app doesn't bring you work, you pay nothing. Clients who were already yours and contact you directly don't count.
Didn't find it?
Email us your case and we'll reply as fast as we can.
Bug or technical problem: hello.fauna.am@gmail.com
Privacy / GDPR: hello.fauna.am@gmail.com
I'm a professional or a shelter: hello.fauna.am@gmail.com
Partnerships and media: hello.fauna.am@gmail.com
