Terms of Service

1. What FAUNA is

FAUNA is a platform for looking after your animals: health profile, reminders, searching for vets and services, adoption, community and more. We connect people, animals and professionals, we are not the ones providing the veterinary services.

2. FAUNA is NOT a substitute for a vet

The information in the app (articles, community, tools) is for support and organisation; it is not veterinary medical advice. In case of illness or emergency, always contact a vet. We are not responsible for clinical decisions taken on the basis of the app.

3. Your account

You must be of legal age in your country (16+ in Portugal). You are responsible for keeping your password safe and for the activity on your account. The details you give must be true.

4. Content you post

You remain the owner of what you post (photos, posts). You grant us a limited licence to show that content within the service. You may not post illegal or offensive content, or content that harms animal welfare, we remove it and may suspend accounts that do so.

5. Adoption is always free

FAUNA never charges a fee for adoption. Any adoption fee stated by a shelter goes 100% to that shelter. We make the contact easier; the adoption process is the responsibility of the shelter and the adopter.

6. Bookings and payments

When you book a paid service through the app, the payment is processed securely (Stripe). FAUNA may charge the professional a commission, never you twice. Refunds follow the professional's policy and the applicable consumer law.

7. Subscriptions (FAUNA+)

Premium features may require a subscription. Subscriptions renew automatically until you cancel, and you manage or cancel them in your App Store or Google Play account. We always show the price before you confirm.

8. Deleting your account

You can delete your account at any time in Profile → Delete account. Your data is anonymised or deleted in line with the Privacy Policy.

9. Limitation of liability

The app is provided "as is". We do our best, but we do not guarantee uninterrupted availability. To the fullest extent permitted by law, our liability is limited, and nothing in these terms affects your statutory rights as a consumer.

10. Governing law

These terms are governed by Portuguese law. Before going to court, write to us. Most things are settled that way.

If we cannot agree and you are a consumer, you may turn to an alternative consumer dispute resolution body. The one with nationwide competence, where there is none for your area, is CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (cniacc.pt). If you live in a region with its own centre, you may use that one.

You may always go to the Portuguese courts, and, as a consumer, to the court where you live.

11. Community Rules and moderation

The Community Rules are part of these Terms and you can read them in the app (Profile → Legal → Community Rules). They say what belongs here and what does not, and they are the basis of any decision of ours about content.

We use an automatic check on photos and a list of forbidden terms in text. The rest is decided by people. When we remove your content, limit its reach or act on your account, you get the decision, the rule at stake, and whether it was automatic or human.

You can appeal in Profile → Trust → My reports, and the appeal is seen by a person. We may also act against anyone who reports in bad faith, repeatedly.

12. Changes to these terms

These documents carry a version number. When we change the text in a relevant way, the number goes up and the app asks you to read and accept the new version before continuing, even if you accepted the previous one. The day, the time and the version you accepted are recorded.

We make no changes with retroactive effect. If you do not accept the new version you cannot keep using the app, and you can delete your account at any time; if it stays unaccepted for 360 days, we warn you by email before closing the account.